FAQ
General Information
Where is Arches Trading Post located?
Our retail boutique is located at 50 S Main St, Moab, UT 84532, United States. We welcome visitors to explore our collection of western wear, rustic home décor, and handcrafted gifts.
What are your store hours?
Our boutique is open seven days a week (Mountain Time):
Monday – Sunday: 9:00 AM – 10:00 PM
How can I contact your team?
You can contact our support team by email at support@archestradingpost.com or by phone at +1 435-259-4070.
Orders & Policies
Can I change my order after placing it?
Please contact us as soon as possible if you need to make changes to your order. We can usually update your order if it has not yet entered the shipping process. Customized or personalized items cannot be modified once production has begun.
Do you charge restocking fees?
No. We do not charge restocking fees for eligible returns.
Shipping & Store Pickup
Do you ship internationally?
No. We currently ship only within the United States.
How long does shipping take?
- Order Cut-Off: Daily at 5:00 PM (17:00) Mountain Time (MT).
- Processing Time: 1–2 Business Days.
- Transit Time: 4–7 Business Days.
- Estimated Delivery: Most orders arrive within 5–9 Business Days.
How does free store pickup work?
Select "Pick Up" during checkout. Most orders are ready for pickup within approximately 2 hours during store hours. You will receive a confirmation email once your order is ready.
Returns & Damaged Items
What is your return policy?
Eligible items may be returned within 14 days of delivery. Items must be unused, in their original condition, include all original packaging, and be accompanied by proof of purchase.
Which items cannot be returned?
Personalized products, custom-made items, clearance items, final sale products, and gift cards are not eligible for return.
What should I do if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 24 hours of delivery by email at support@archestradingpost.com or by phone at +1 435-259-4070. Include your order number and clear photos of the item and its original packaging. We will review your request and arrange a replacement item or refund where applicable.
Payments & Security
What payment methods do you accept?
We accept Visa, Visa Electron, MasterCard, American Express, Discover, JCB, and Diners Club through secure payment providers.
Is my payment information secure?
Yes. Our website uses SSL encryption to help protect your information during checkout. Payments are processed securely through PCI-compliant payment providers, and we do not store your full credit or debit card information on our servers.