SHIPPING POLICY
At Arches Trading Post, we are committed to providing a transparent and reliable shopping experience. Orders are carefully prepared and shipped from our operations in Moab, Utah, to help ensure your purchases arrive safely and on time.
1. Shipping Territory & Costs
Service Area: We currently ship exclusively within the United States. We do not offer international shipping at this time.
Free Standard Shipping: Automatically applied at checkout on all orders over $75.00.
Standard Shipping: A flat shipping fee of $5.99 USD applies to all orders under $75.00.
No Hidden Fees: We do not charge handling or hidden processing fees. Applicable taxes are calculated and displayed at checkout.
2. Handling & Order Cut-Off Times
The following processing times apply to all orders placed through our website:
- Order Cut-Off Time: 5:00 PM (17:00) Mountain Time (MT).
- Handling Time: 1–2 Business Days.
- Processing: Orders placed before the daily cut-off time are typically processed and prepared for shipment within 1–2 business days.
3. Transit Time & Delivery Estimates
Transit Time: 4–7 Business Days.
Estimated Delivery Time: Most orders arrive within 5–9 Business Days after payment has been successfully verified.
Tracking: Once your order has been shipped, you will receive a confirmation email containing your shipment tracking information.
Shipping Partners: We work with trusted shipping carriers to help ensure reliable delivery throughout the United States.
4. Free Local Store Pickup (Moab Click & Collect)
Customers located in or visiting the Moab area may choose free in-store pickup during checkout.
Pickup Location: 50 S Main St, Moab, UT 84532, United States.
Pickup Preparation Time: Orders are typically ready for pickup within approximately 2 hours during regular store operating hours.
5. How to Order for Store Pickup
Collecting your order from our Moab store is quick and simple:
- Select Your Products: Add your preferred items to your shopping cart.
- Choose "Pick Up" at Checkout: Select the pickup option during checkout to remove shipping charges.
- Wait for Confirmation: You will receive an order confirmation followed by a "Ready for Pickup" email once your order has been prepared.
- Collect Your Order: Bring your order confirmation and a valid photo ID when collecting your order from our store.
6. Tracking & Address Accuracy
Please review your shipping address carefully before placing your order. Arches Trading Post is not responsible for delivery delays or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout. If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.
7. Delivery Issues & Damaged Shipments
If your order arrives damaged or you experience a shipping issue, please contact our support team within 24 hours of delivery by email at support@archestradingpost.com or by phone at +1 435-259-4070. Please include your order number along with clear photographs of the damaged item and its original packaging. After reviewing your request, we will arrange a replacement item or issue a refund, where applicable.
8. Contact & Corporate Information
Registered Company Name: ARCHES TRADING POST, INC.
Entity Number: 5199077-0142
Boutique Address: 50 S Main St, Moab, UT 84532, United States
Support Email: support@archestradingpost.com
Support Phone: +1 435-259-4070
Boutique Store Hours (MT):
Monday – Sunday: 9:00 AM – 10:00 PM (Open 7 Days a Week)