Terms of service

These Terms and Conditions govern your use of the Arches Trading Post website and any purchases made through our online store. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

1. Company Information

Registered Company Name: ARCHES TRADING POST, INC.
Entity Number: 5199077-0142
Boutique Address: 50 S Main St, Moab, UT 84532, United States
Support Email: support@archestradingpost.com
Support Phone: +1 435-259-4070

2. Pricing & Payments

  • Currency: All prices displayed on our website are in United States Dollars (USD).
  • Transparent Pricing: The total amount displayed during checkout includes all applicable charges before you complete your purchase. We do not charge hidden handling fees or restocking fees for eligible returns.
  • Accepted Payment Methods: We securely accept Visa, Visa Electron, MasterCard, American Express, Discover, JCB, and Diners Club through trusted payment providers.

3. Shipping & Delivery

  • Shipping Territory: We currently ship only within the United States.
  • Order Cut-Off Time: Daily at 5:00 PM (17:00) Mountain Time (MT).
  • Handling Time: 1–2 Business Days.
  • Transit Time: 4–7 Business Days.
  • Estimated Delivery: Most orders arrive within 5–9 Business Days after payment has been successfully verified.
  • Free Store Pickup: Customers may collect eligible orders from our Moab boutique. Orders are typically ready within approximately 2 hours during regular store hours. Please bring your order confirmation and a valid photo ID.

4. Returns & Refunds

Eligible products may be returned within 14 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

  • Eligible Returns: Items must be unused, in their original condition, include all original packaging, and be accompanied by proof of purchase.
  • Non-Returnable Items: Personalized products, custom-made items, clearance items, final sale products, and gift cards are not eligible for return.
  • Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery by email or phone. Include your order number and clear photographs of the item and packaging so we can review your request.

5. Return Shipping & Restocking Fees

We do not charge any restocking fees for eligible returns. Customers are responsible for return shipping costs for change-of-mind returns. If an incorrect, damaged, or defective product is received due to our error, we will cover the applicable return shipping costs.

6. Intellectual Property

All content available on this website, including text, graphics, logos, images, product descriptions, and other materials, is the property of Arches Trading Post or its licensors and is protected under applicable United States copyright and intellectual property laws. Unauthorized reproduction, distribution, or commercial use is prohibited without prior written permission.

7. Governing Law

These Terms and Conditions are governed by the laws of the State of Utah, United States. Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the appropriate state or federal courts located in Utah.

Contact Information

Email: support@archestradingpost.com
Phone: +1 435-259-4070

Store Hours (MT)

Monday – Sunday: 9:00 AM – 10:00 PM
(Open 7 Days a Week)