REFUND AND RETURN POLICY

At Arches Trading Post, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions and process for eligible returns and refunds.

1. Return Eligibility & Exemptions

Some items are not eligible for return due to their nature. The following products cannot be returned:

  • Personalized & Custom Items: Products that have been customized or specially made for your order.
  • Final Sale Items: Products marked as clearance or final sale at the time of purchase.
  • Gift Cards: Digital and physical gift cards are non-refundable.

2. Standard Returns

Eligible products may be returned under the following conditions:

  • Return Window: You may request a return within 14 days of receiving your order.
  • Condition: Items must be unused, in their original condition, include all original packaging, and be accompanied by proof of purchase.

3. How to Start a Return

To request a return, please follow these steps:

  • Contact Us: Email us at support@archestradingpost.com or call +1 435-259-4070. Please provide your order number and reason for the return.
  • Pack Your Item: Securely package the item using its original packaging to help prevent damage during return shipping.
  • Return Your Item: Ship the package to our return address or return it in person at our Moab store during regular business hours.

4. No Restocking Fees

We do not charge any restocking fees for eligible returns.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

  • Reporting: Notify our support team within 24 hours of delivery.
  • Evidence: Include your order number together with clear photographs of the product and its original packaging.
  • Resolution: After reviewing your request, we will provide a replacement item, refund, or store credit where applicable.

6. Refund Processing

  • Processing Time: Approved refunds are processed within 7 business days after your returned item has been inspected.
  • Original Payment Method: Refunds are issued to the original payment method used for your purchase. Please note that your financial institution may require additional time to complete the transaction.

7. Return Shipping Costs

  • Change of Mind: Customers are responsible for return shipping costs when returning an item for reasons other than damage or error.
  • Our Error: If we shipped the wrong item or your order arrives damaged or defective, Arches Trading Post will cover the return shipping costs.

8. Contact & Return Information

Please contact our support team before returning any item.

Registered Company Name: ARCHES TRADING POST, INC.
Return Address: 50 S Main St, Moab, UT 84532, United States
Support Email: support@archestradingpost.com
Support Phone: +1 435-259-4070

Store Hours (MT):
Monday – Sunday: 9:00 AM – 10:00 PM (Open 7 Days a Week)