REFUND & RETURN POLICY
We want you to be completely satisfied with your purchase.
Return Eligibility
We accept returns for most non-perishable items within 30 days of delivery.
To be eligible for a return:
- Items must be unused
- Products must remain in original packaging
- Items must be in resalable condition
- Proof of purchase is required
Non-Returnable Items
Due to safety, and operational regulations, the following items cannot be returned:
- Clearance or final sale items
- Gift cards
- Personalized or custom items
For safety reasons, certain custom or promotional products cannot be returned once opened.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we will make it right.
Reporting Time
Please contact us within 24 hours of delivery.
What to Include
Email us with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Resolution
Once verified, we may provide a replacement item, store credit, or a full refund, depending on the situation.
Refund Processing
Once your return is received and inspected, refunds are processed within 7 business days. Refunds are issued to the original payment method used during checkout. There are $0.00 restocking fees applied to returns.
Return Shipping Costs
Customer Responsibility
Customers are responsible for return shipping costs for standard returns or change-of-mind purchases.
Our Responsibility
If the item is damaged, defective, or incorrect, Arches Trading Post will cover return shipping costs.
Exchanges
We currently offer exchanges for defective items, damaged products, or incorrect shipments. Exchange requests are subject to product availability.
Return Instructions
To begin a return, please contact our support team before sending your item back.
Return Address
Arches Trading Post
50 S Main St
Moab, UT 84532
United States
Contact Information
Corporate Entity: ARCHES TRADING POST, INC.
Mailing Address: PO Box 1079, Moab, UT, 84532, USA
Phone: +1 435-259-4070
Store Hours
Monday – Sunday: 9:00 AM – 10:00 PM (MST)